Refund policy

Last updated October 21, 2026

You can return most items within 30 days of delivery. If more than 30 days have passed, we can't offer a refund or exchange.

How to request a return

Orders placed on our website

  1. Sign in to your account with the email address you used to place the order. You don't need a password; we'll email you a one-time code.
  2. Go to Orders and open the order.
  3. Click Request return.
  4. Choose the items and quantities you want to return, pick a reason, and add a note if you like.
  5. Submit your request.

We'll review your request and email you. If it's approved, the email includes a prepaid return shipping label and instructions for sending your items back.

Orders placed another way

If you didn't order on our website, please request a return on the sales channel the order was originally placed.

Please don't send anything back until your return has been approved. Returns sent without approval may be refused or delayed.

Return shipping

When your return is approved, we'll send you a prepaid return shipping label. The cost of the label is deducted from your refund. Original shipping charges are non-refundable.

Restocking fee

A restocking fee of up to 15% may apply to approved returns. If it does, we'll tell you before your return is approved.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. We also need a receipt or proof of purchase. For orders placed on our website, your order is your proof of purchase.

Non-returnable items

  • Discounted items: anything marked down from its regular price, such as an item that's normally $5 on sale for $2
  • Closeout and overstock items
  • Made-to-order items
  • Opened products and chemicals

Refunds

Once your return is received and inspected, we'll email you to let you know whether your refund is approved. If it is, your refund will be issued to your original payment method within 10 days. The cost of the return shipping label, and any restocking fee, is deducted from the refund.

Late or missing refunds

If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please contact us.

Damaged or defective items

We only replace items if they arrive defective or damaged. Please report any damage or missing items within 15 days of delivery. To arrange a replacement, please contact us.