We have 4 lines of paints that are for different purposes:

Dye-Na-flow is a bodiless watercolor-like acrylic for situations where you need to dye something (and for it to be soft) but dyeing is impractical.

Textile is a bodied paint that feels very soft and transparent and is best suited to fabric.

Lumiere and Neopaque are the heavy hitters with maximum coverage (opacity), durability and adhesion on most surfaces, but they do have a heavier feeling on fabric.

All modifications to order should be notified through our contact form no later than 2 hours after the order is placed.

Yes, we ship worldwide! However, items like Piñata Alcohol Inks, Gutta Resist, Gutta Solvent, PrintFix, and Sodium Hydrosulfite can't be shipped overseas.

Please note that all duties, taxes, VAT, or import fees are the responsibility of the customer and are not included in our shipping rates. Jacquard is not responsible for fees associated with shipments once they arrive at the destination of choice.

Average order processing time is 1-2 days; sometimes same day.

Majority of continental US shipments arrive in 3-7 days, unless priority/express shipping is selected at checkout.

Most large size items are made-to-order. Please allow up to 10 days for production, not including transit time. Shipping time estimates provided by Fed Ex / USPS / UPS / DHL do not include manufacturing or order processing time.

Delivery details will be provided in your confirmation email.

Processing Time: We ship orders Monday through Friday. We do not ship on Saturdays, Sundays, or holidays. All orders placed over the weekend or on a holiday will begin processing the following Monday (or the next business day).

Methods & Rates: We ship via FedEx and FedEx International. Shipping charges are calculated and displayed in real-time during the checkout process.

Delivery Address: Please note that we require a physical street address for all deliveries—we cannot ship to P.O. Boxes.

International Orders: Certain products (such as Piñata Alcohol Inks, Eucalyptus Oil, and Gutta Resist) have strict overseas shipping regulations. We ask that international customers fill out our Contact Form prior to ordering so we can verify restrictions for your specific location.

Claims: Any shortages or damage claims must be reported to us within 15 days of receiving your goods.

We want you to be satisfied with your purchase. If you need to return an item, please follow these guidelines:

• Authorization: All returns require a Return Authorization Number. Please fill out our Contact Form above to receive yours before shipping any items back.
• Timeline: Returns must be initiated within 30 days of receipt.
• Fees: A 15% restocking fee may apply, and the customer is responsible for return shipping charges.
• Damages/Shortages: Please report any damaged items or order discrepancies within 15 days of delivery so we can make it right.

Jacquard Products
P.O. Box 425, Healdsburg, CA 95448, USA

If you couldn’t find the answer you were looking for, please fill out our contact form above or call us at (707) 433-9577