Shipping policy

Last updated August 5, 2026

Shipping Charges:
You will be charged the shipping rates as displayed during checkout. If your order requires multiple boxes or oversized packaging, additional shipping fees may apply and you may be contacted for payment before your order ships. Your order will be held pending payment of the additional fee. If we are unable to reach you after several attempts, your order will be cancelled and refunded.

Shipping Methods: USPS, FedEx, UPS, and DHL Express (DHL Commerce also available for select Asia-Pacific destinations).

NOTE: We do ship to P.O. Boxes. Please note that P.O. Box orders can only be delivered via USPS, since FedEx, UPS, and DHL do not deliver to P.O. Boxes.

International Shipments:
International customers are responsible for any customs duties, taxes, or import fees assessed by their country. Unless otherwise stated at checkout, these charges are not included in your order total and may be collected separately by the carrier or customs authority upon delivery.

Shipping Address Responsibility: Please double-check your shipping address before completing your order. Jacquard Products is not responsible for orders shipped to an address entered incorrectly by the customer at checkout. Once a package leaves our facility, we are not liable for lost, delayed, or misdirected shipments resulting from an incorrect or incomplete address. If you notice an error, contact us immediately at service@jacquardproducts.com or call 707-433-4906.

Damaged/Quantity Discrepancies of Shipments:
All shortages and/or damage claims must be reported within 15 days of receipt of goods.